Social Media ROI

Social Media ROI

How to Measure Performance With Your Social Media Platform?

Social media is an important part of business both online and offline. There are many different social media outlets to choose from. When you decide on which outlets to use, how can you be sure that they are helping your business in any way? Measuring metrics is the best way to determine if you are getting your return on investment.

Social Media Metrics Determines Performance

“Social Media ROI” gives you all you need to know about managing social media for business as well as how to measure your efforts so you are not wasting money.

One of the first steps is to learn the purpose of your social media strategy. What does your company want to accomplish? It all begins with hearing your clients and delivering on their requests.

Before you begin, decide how you will execute your social media strategy while keeping true to the overall goals of the company.

Social media is also an excellent way to boost your customer satisfaction rating.

  • Utilize it to deliver increased customer support
  • Answer their questions in real time
  • Communicate to build relationships with your client base

Learn to measure FRY:

  • Frequency
  • Reach
  • Yield.

To understand measuring performance with your social media platform, read Social Media ROI by clicking here.

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As Rosie the Thunderdog would say:

Forward!

 

Likeable Social Media

Likeable Social Media

How can social media work for me?

How about harnessing the power of word-of-mouth advertising? On the virtual streets of the cyber world, businesses can still advertise and get the word out about their products and services. They can also influence others to spread a word or two as advertisement. Use your social media outlets to their fullest extent.

How Can a Little Business Like Mine Compete?

In “Likeable Social Media,” you will go beyond the surface of many social media networks and find out what you need to do to get them to do the most for you.

What all business owners need to understand is how to stop talking and  start listening to what their customers have to say. Then, use that information to:

  • Redefine your target market for maximum yield
  • Engage your customers
  • Work on building real relationships
  • Answer their questions.
  • Stay transparent when dealing with them
  • Cut off all negative comments and publicity right away
  • Always give your customers great value in exchange for their time and attention.

Those thumbs up, likes and shares will all be from satisfied customers.

Click “Likeable Social Media” direct link to find out how you can improve your social media presence today.

Great book on using social media!

Did you like this post? Leave a comment below and share your thoughts. Click the “like” button and share this with others.

As Rosie the Thunderdog would say:

Forward!

The Networking Revolution: Five Ways Women Are Changing their Lives through Home Business Ownership

The Networking Revolution: Five Ways Women Are Changing their Lives through Home Business Ownership

Women Harnessing the Power of Networking and Growing Their Home Based Businesses

Have you ever had dreams of business ownership? Whether you are a working mom, a single mom or a stay-at-home mom, the home based business opportunities are ripe for the picking. You can add additional income to your household or start a business to eventually replace an outside income. Home businesses can improve quality time within families and give you the flexibility you need and desire.

Networking: The Good News

Women are changing business ownership and making it on their terms. Through franchises at home, they are making friends, expanding their networking circle and becoming financially independent.

The information in this book can help you get started right away. There are very little startup costs and low risk. What most women are finding is access to great training programs, business support, online presence through turnkey websites and incentive programs.

The success  is where you dare to reach out and seize the opportunity to make it yours. Discover some myths about home business ownership as well as inspiring stories of untold success. Map out your strategy today and get moving.

The Networking Revolution: Five Ways Women Are Changing their Lives through Home Business Ownership direct link:

The Experience: The 5 Principles of Disney Service and Relationship Excellence

The Experience: The 5 Principles of Disney Service and Relationship Excellence

 

Have you ever known anyone who was not happy after they visited Walt Disney World? Probably not. Many people go back again and again with and without their kids to see what is new and exciting at their theme parks.

Why? They have cornered the market on customer satisfaction. There are lessons to be learned here, even if you are not the owner of a theme park. Disney is a business and every business could benefit greatly from increased customer experience.

What is a positive customer experience?

It is more than a customer walking away happy. If they are satisfied, they will come again, share their experiences and promote your business. At Disney, their principles of customer service are based on the I. C.A.R.E. model:

  • Impression
  • Connection
  • Attitude
  • Response
  • Exceptionals

They have worked hard to meet their customer needs in these areas and you can harness that information to change your current customer service situation.

Crucial Questions:

  • Where is your customer service level currently?
  • What steps can you take to improve it?
  • Is your plan of action based on this model?

Your company may not be a Disney theme park but your customers can still have the experience of a lifetime.

The Experience: The 5 Principles of Disney Service and Relationship Excellence may be purchased here.

The Key to Getting Things Done

The Key to Getting Things Done

 

“Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust,” by Michael Hingson.     Click here for the Book.

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The Key to Getting Things Done

The Key to Getting Things Done is to follow the advice of Rosie, the Thunder Dog.

 

Rosie was a yellow Labrador retriever who was trained as a “seeing eye” dog for the blind. Her handler, Mike, was in the North Tower World Trade Building on 9/11. He describes his adventure that day in vivid detail. Rosie was truly a hero because she did her job well and saved Mike’s life.

 

Guide dogs are trained to move forward on command. When her harness is on her back, she will go to her handler and sit quietly by his or her side. Mike grabbed the leather harness and Rosie stood at attention. He gave the command, “Forward.”

 

She guided Mike down two hallways and into the “sky lobby” on the 78th Floor. Confusion was rampant but Rosie moved forward and led Mike to the door entering the stairwell. She led Mike to the edge of the stairs and waited for him to get oriented and grab the stair handle on the wall. Rosie was to his left waiting patiently.

 

Mike said, “Forward.” She led him down 78 flights of stairs. She was alert for objects above Mike that could jut out and hit him on the heard. She watched for people pushing past Mike and kept him steady on the steps. She led him out of the North Tower before it collapsed.

 

What is the key lesson? Move Forward.

 

Don’t wait for the right moment to act. Don’t tell yourself you will wait until conditions are perfect for your project. Don’t wait for that “Aha” moment. Don’t wait because you want to watch TV and sleep in your chair all day.

 

In order to “get things done,” you have to ACT! You will never have the perfect moment. Get over it. What you do now by acting in the present moment is going to be much better than doing nothing.

 

After all, Rosie got Mike out of that building safely!

 

My new motto to end a blog post is “Forward!”

 

Leave a comment on what you think about this blog and video. I am trying out this new (to me) medium in the hopes of helping you move forward and start working form home.

 

Thanks for watching.

 

Key Resource:

 

“Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust,” by Michael Hingson. Click here for the Book.

 

 

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